Frequently Asked Questions

Find answers to the questions we get asked the most.

Can you quote over the phone?

We can provide an estimate over the phone, however each home is different, carpet fibres and stains have differing pH and biological content, so we provide an accurate quote at closer inspection. Commercial quotes are quoted at inspection only. Our inspection is free, and once our quote is provided there will be no further adjustments.
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How long does it take the carpet to dry – is 2 hours realistic?

Although carpets will only be completely dry after 24 hours, you will be able to walk on your carpets within 2 hours without it feeling wet against your bare hands or feet, however we wouldn’t advise walking in socks just yet! In the fourth phase of the cleaning process Cleaning Agents use a brush machine that gently agitates the carpet during the pre-spray phase. This step not only removes most of the dirt from the carpet but also requires very little water. In the fifth phase Cleaning Agents uses a high pressure pump to extract this pre-spray. This allows us to rinse the pre-spray from the carpet with more water than with most other machines, allowing the carpet to dry very quickly.

A damp carpet could result in unpleasant odours, carpet shrinkage and a void in your warranty. If your current carpet cleaner uses the wand only, without a pre-spray, then it means there is too much water being pumped into your carpets in order to get it clean. Ensure that your carpet cleaner has been trained, ask for the certificate which proves he/she has passed the exam. Or look on the NCCA website to see if the company is a verified member.

What is Cleaning Agents Guarantee policy?

If any part of our cleaning service does not meet your expectations and you inform us within 2 working days, we will re-clean the specific area free of charge. However every clean is inspected before leaving the premises and we do our best to avoid such circumstances. Our staff have regular performance reviews and they serve the best interest of the customer.

I’m allergic to pets, how do you overcome this?

Upon registration we will determine your personal needs and we’ll use “pet-free” vacuum cleaners when visiting your home. If you’re allergic to anything just let us know and we’ll use the correct cleaning solutions.

What are your staff qualifications?

We interview our staff in their own homes and ask them to show proof their address and that they’re eligible to work in the UK. We ensure all our staff have DBS certificates and that they obtain professional training from NCCA.

Natural fibres vs synthetic, what’s the difference?

Natural fibres tend to turn yellow and shrink if subjected to a lot of water. Some natural fibres such as wool require cleaning solutions with a lower pH in order to maintain their structure and colour. If a natural fibre is rubbed aggressively this could damage the structure permanently. Trained carpet cleaners are able to identify the fibre and clean it according to the manufacturer’s specifications in order to maintain your warranty.

What’s the difference between Wet carpet cleaning and Dry carpet cleaning?

Wet carpet cleaning is described in our seven steps of the cleaning process. It uses two solvents and a hot water extraction pump to remove dirt from most types of carpets. There are two types of dry carpet cleaning methods: A damp powdery compound is thrown on the carpet which is agitated using a gentle brush; Or a wet liquid that’s highly volatile and forms a crystal around the dirt particles deep within the fibre. This latter solution is sprayed onto the carpet which is also agitated with a gentle brush. Both methods require a thorough vacuum cleaning afterward instead of a hot water extraction rinse. Both dry cleaning methods are recommended for carpets, rugs and upholstery that consists of dye that tends to bleed, or consists of natural fibres that tend to shrink or warp. Using the correct method will ensure your warranty is still in place once the treatment is completed.
Call now for a free quotation 01344 526460
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