About Us

Cleaning Agents is a small company based in Sunningdale which offers carpet and upholstery cleaning in Ascot and surrounding areas. At Cleaning Agents we motivate employees through performance related pay in an environment that encourages a 2-way feedback system. By listening to others it gives us an opportunity to enhance the quality of our carpet and upholstery cleaning services for you, whether you’re in need of residential or commercial cleaning.  By being transparent with each other we accept feedback in such a way that it generates a better experience for everyone. Through this method we earn your trust and guarantee your satisfaction. 
 
Call now for a free quotation 01344 526460
Or email: info@cleaningagents.co.uk
 
To learn more about Cleaning Agents methodologies please read our 7-step process below. Please note that we also offer dry cleaning of carpets and upholstery as an alternative service in between hot water extraction. It is perfect for high footfall areas that require a quick clean at a more affordable price.


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Cleaning Agents is a member of the National Carpet Cleaning Association. Our membership number is 3413. This means that we are qualified technicians and your furnishings are in good hands. If there is ever a job that’s a little too challenging we will find another specialist from the NCCA who can advise.  Being part of the NCCA means that we are fully insured and our cleaning methods will retain your furniture’s warranty because we follow the manufacturer’s guidelines. If you’d like to read our blog you can find it here: BLOG and frequently asked questions are here: FAQ’s


Alicia is the director of Cleaning Agents. She has a great eye for detail and understands customer requirements very well. With experience in People Analytics in HR and Marketing, she knows how to care for her customers as well as employees.

With a degree in Biochemistry from University of Cape Town and a Master of Business Administration obtained at Henley Business School, Alicia appreciates the science methodologies and business processes of the carpet cleaning industry. Her enthusiasm for learning new things guarantees that Cleaning Agents is always up to date with the latest technology, cleaning solutions and cleaning techniques, ensuring that you are in safe hands.


Our 7-step cleaning process:

 

1. Pre-inspection and quote
Every carpet cleaning experience starts with a pre-inspection to identify the carpet construction, fibre content, and soiling conditions. Any stains will be recorded by the Cleaning Agent and advice will be given before cleaning is scheduled. Once our carpet cleaning prices have been quoted there will be no unforeseen adjustments during or after the service, no matter how long it takes to get the job done to the best of our ability.
 
2. Vacuum
It is said that 70% of carpet soiling could be removed with a commercial vacuum cleaner. For this reason we take extra care during this step of the process, using a Sebo BS36, vacuum cleaning slowly, both horizontally and vertically, over the same area of carpet. You’ll be amazed at the amount of dirt Cleaning Agents extract with this step. Yet you’ll be even more impressed when you see what the carpet agitation removes!
 
3. Pre-spray and stain treatment
Cleaning Agents have a range of professional carpet cleaning pre-sprays and stain-removal solutions that break down a variety of heavy soiling, grease and staining. Most pre-sprays benefit from a short dwell time of around 5 to 15 minutes. Carpet fibres are sensitive to differing pH of solutions and the pre-inspection would have already identified the carpet cleaning solutions for each room.
 
4. Agitation
Contra-rotating brushes gently agitate the pre-spray into the pile, detaching the soil particles from the fibres and making it easier for the extraction wand to wash the pile clean. This step also extracts a lot of dirt and hairs that weren’t taken up by the vacuum. This method can be used on many types of carpet, including natural fibres, allowing Cleaning Agents to clean carpets with milder solutions in a shorter space of time. For carpets and rugs that require dry cleaning, we use this machine too. In which case we skip step 5 and 6, and instead use a vacuum to remove the dry-cleaning solvent which has encapsulated the dirt. This method is used most commonly in commercial buildings where there is no tap facility to fill a hot water extractor machine.
 
5. Rinse with Hot Water Extraction
Hot water extraction with an integrated heater, or steam cleaner, is much quicker after using the agitator. With fewer wand passes needed to extract the pre-spray and soils, this leaves the carpet drier. Above this, Cleaning Agents also use the Airflex Storm with 800 psi which cleans around 4 times quicker than our standard 130 psi machines. This steam cleaning offers a much faster drying time. In addition, this powerful machine allows us to use much longer piping which can reach up two flights of stairs. We can leave the machine on the ground floor without losing any water pressure or suction power. This keeps the house quieter upstairs while the machine is located on the ground floor or outside the building.
 
6. Groom and dry
During the drying phase Cleaning Agents use an industrial fan to move moist air out of the room. With a specialist carpet rake we groom the carpet pile back to its original state. This speeds the dry time by allowing air to move between the fibres. This also leaves the carpet looking and feeling plush.
 
7. Inspection
Upon completion of the job we walk with the customer through each room to ensure they’re happy with the result. Any shortcomings will be dealt with immediately while the cleaning equipment is still in place.  Once the carpet is completely dry, after 24 hours, we contact the customer one more time to ensure everything’s fine and ask them to remove any plastic lining that may have been placed under furniture.
During this time we may request an online review. Our customers’ feedback provide us the greatest opportunity to grow our business. It’s not essential and we don’t expect it, but it does go a long way and we are very grateful to those customers who take the time to spread the good word. Our reviews page shows the online web links where this can be done. 
 


Based in Sunningdale, Ascot, we also provide carpet cleaning and upholstery cleaning services for residential homes and commercial properties in Bracknell, Camberley, Egham, Windsor and Woking. Give us a call today to arrange your free quote at 01344 526460


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